z78 Privacy Policy — How We Handle Your Personal Data

1. Who We Are

This Privacy Policy applies to z78, the online gaming platform accessible at z78.onl and through the z78 Android application available at /download. When this policy refers to "z78", "we", "us" or "our", it means the operator of the z78 platform.

z78 is a gaming platform built specifically for players in Pakistan. All financial transactions are denominated in PKR. Our platform includes slots, bingo, live casino, and a VIP loyalty programme, all accessible under a single registered account.

By registering an account and using z78, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use the platform.

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2. Data We Collect

z78 collects two broad categories of personal data: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Registration data: Full name, date of birth, mobile number, email address and chosen username when you create your account.
• Identity verification documents: Government-issued ID or other supporting documents requested during the account verification process.
• Payment information: Your JazzCash account number, Easypaisa wallet details, Raast ID, bank account details or card information used for PKR deposits and withdrawals. Full card numbers are not stored by z78 — payment data is handled by our payment processing partners.
• Support communications: Messages, emails and chat transcripts you send to the z78 support team.
• Preferences and settings: Responsible gaming settings, deposit limits and notification preferences you configure in your account dashboard.

Information collected automatically:

• Device information: Device type, operating system version, screen resolution and unique device identifiers.
• Usage data: Pages visited, games played, session duration, wager amounts and betting patterns within the platform.
• Technical data: IP address, browser type and version, time zone setting and referring URL.
• Cookies and similar technologies: Session identifiers, preference cookies and analytics data. See Section 7 for more detail.

Data Category	Examples	Purpose
Identity	Name, date of birth, ID documents	Account verification, age check
Contact	Mobile number, email address	Account communications, support
Financial	JazzCash/Easypaisa details, bank info	PKR deposits and withdrawals
Technical	IP address, device ID, OS version	Security, fraud prevention
Usage	Games played, session data, wagers	Platform improvement, responsible gaming
Communications	Support messages, feedback	Customer service, dispute resolution

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3. How We Collect It

Most of the data z78 holds about you comes directly from your own actions on the platform — filling in your registration form, making a deposit, contacting support or updating your account settings. The remaining data is collected automatically through standard platform technology as you browse and play.

Direct collection points include: the registration form at /register, the deposit flow at /deposit, identity verification requests, support ticket submissions and responsible gaming preference settings.

Automatic collection occurs via: session cookies placed on your browser or app, server logs that record your IP address and activity, and analytics tools that track how players navigate the platform. These tools are used purely for operational and security purposes — not for advertising profiling.

z78 does not purchase personal data from third-party data brokers, and we do not collect data from your social media profiles unless you explicitly link an account (currently not a feature on z78).

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4. How We Use Your Data

z78 uses your personal data for the following specific purposes — and no others:

• Account creation and management: Setting up your account, verifying your identity and age, and maintaining your account details throughout your time on the platform.
• Payment processing: Processing PKR deposits via JazzCash, Easypaisa, Raast or bank transfer, and processing withdrawal requests to your registered payment method.
• Platform delivery: Running the games you play, tracking your VIP tier and cashback balance, applying your deposit limits and serving the correct content to your device.
• Security and fraud prevention: Detecting suspicious login attempts, identifying duplicate accounts, monitoring for unusual transaction patterns and protecting the integrity of the platform.
• Customer support: Responding to your support queries, resolving disputes and maintaining records of communications for quality and accountability purposes.
• Responsible gaming: Monitoring your gaming activity to support the deposit limit and self-exclusion tools you have activated, and identifying patterns that may indicate problem gaming behaviour.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use z78 and make the platform better — faster, more stable and easier to navigate on Pakistani mobile devices.
• Marketing communications: Sending you information about bonuses, PSL cricket promotions and platform updates, but only if you have opted in to receive such messages. You can opt out at any time from your account settings.

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5. Legal Basis for Processing

z78 processes your personal data on one or more of the following legal bases depending on the specific type of processing involved:

• Contract performance: Processing your registration data, payment information and gameplay data is necessary to deliver the service you signed up for. Without this processing, z78 cannot operate your account or process transactions.
• Legitimate interests: Fraud detection, platform security, identity verification and responsible gaming monitoring are carried out in the legitimate interests of the platform and its players — to keep z78 safe and fair for everyone.
• Consent: Marketing communications and non-essential cookies are only used where you have given your explicit consent. You may withdraw consent at any time without affecting your account or any other service.
• Legal obligation: In certain circumstances, z78 may be required to process or retain data to comply with applicable legal obligations, including anti-money laundering requirements and fraud reporting.

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6. Sharing Your Data

z78 does not sell, rent or trade your personal data with any third party for commercial or marketing purposes. The following limited sharing occurs solely to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast and our banking partners receive the payment data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game content providers: Third-party game studios whose titles appear on z78 may receive anonymised session data to support game delivery. They do not receive your name, payment details or contact information.
• Technology infrastructure providers: Cloud hosting, content delivery and platform security providers who process data on our behalf under strict data processing agreements. These providers act only on z78's instructions.
• Fraud prevention and identity verification services: Where required to verify your identity or investigate suspicious activity, we may share limited data with specialist verification partners.
• Legal and regulatory bodies: Where required by applicable law or in response to a valid legal request, z78 may disclose personal data to relevant authorities. We will notify you of any such disclosure where permitted to do so.

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7. Cookies & Tracking

z78 uses cookies and similar tracking technologies to keep the platform functional, secure and easy to use. A cookie is a small text file placed on your device when you visit z78.onl or use the z78 app. Cookies do not contain your payment details or passwords.

Types of cookies we use:

• Essential cookies: Required to keep you logged in, remember your session, and ensure the platform operates correctly. These cannot be disabled without breaking core platform functionality.
• Security cookies: Used to detect unusual login patterns, protect against cross-site request forgery and support the integrity of your account session.
• Analytics cookies: Anonymised data about how players navigate z78 — which pages are most visited, where players spend the most time, and how the platform performs on different devices and connection speeds. This data is aggregated and never linked to your identity.
• Preference cookies: Remember your language preference, responsible gaming settings and other platform configurations so you do not have to re-enter them on each visit.
• Marketing cookies (opt-in only): Only activated if you have consented to receiving promotional communications. These allow us to understand which promotions — such as PSL cricket bonuses or deposit match offers — are relevant to you.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent certain platform features from working correctly. The z78 Android app uses equivalent session and analytics identifiers managed through the app's permission settings on your device.

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8. Data Security

z78 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, accidental loss, disclosure or destruction.

• Encryption: All data transmitted between your device and z78 servers is encrypted using TLS (Transport Layer Security). Your account password is stored using one-way cryptographic hashing — z78 staff cannot read your password.
• Access controls: Access to personal data within z78's systems is restricted on a strict need-to-know basis. Only staff with a legitimate operational reason can access player data, and all access is logged.
• Payment security: z78 does not store full card numbers or CVV codes. PKR payment data processed via JazzCash, Easypaisa, Raast and bank transfer is handled by certified payment processors operating their own security infrastructure.
• Fraud monitoring: Automated systems monitor login attempts, transaction patterns and device behaviour to detect and block suspicious activity before it affects your account.
• Incident response: In the unlikely event of a data breach that poses a risk to your personal data, z78 will take immediate steps to contain the incident and will notify affected players without undue delay.

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9. Data Retention

z78 retains your personal data only for as long as is necessary for the purposes described in this policy or as required by applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active account relationship with z78, plus a reasonable period after account closure.
• Financial transaction records: PKR deposit and withdrawal records are retained for a minimum period to satisfy record-keeping obligations. After this period, transaction data is either deleted or fully anonymised.
• Identity verification documents: Retained for the period required to support our verification obligations. Copies of identity documents are not retained longer than necessary and are stored securely while held.
• Support communications: Retained for a reasonable period to support dispute resolution and service quality review. Older support records are deleted on a rolling basis.
• Marketing preferences: Retained until you withdraw your consent or close your account. After opt-out, your details are removed from active marketing lists promptly.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked to you. If you request deletion of your account and data (see Section 10), z78 will action this within a reasonable timeframe, subject to any legal retention obligations that override the deletion request.

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10. Your Rights

As a z78 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact z78 support with your registered username and a description of your request.

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11. Children's Privacy

z78 is strictly an adult platform. Registration is only permitted for individuals aged 18 and over. z78 does not knowingly collect personal data from anyone under the age of 18.

Age verification is performed as part of the account registration and verification process. If z78 discovers that an account has been registered by or is being used by a person under 18, the account will be immediately suspended, any deposits will be returned in accordance with our standard procedures, and all personal data associated with the underage registration will be deleted.

If you are a parent or guardian and believe your child has created a z78 account, please contact our support team immediately so we can resolve the situation promptly.

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12. Third-Party Links

The z78 platform may occasionally reference or display content related to third-party services — for example, payment method logos for JazzCash, Easypaisa and Raast, or game studio branding within the game library. These references do not constitute endorsement, and clicking on any external link (where applicable) will take you to a site operating under its own separate privacy policy.

z78 is not responsible for the privacy practices of any third-party website or service. We recommend reviewing the privacy policy of any external service you choose to use in connection with your z78 account — particularly your mobile wallet provider and banking institution used for PKR transactions.

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13. Policy Updates

z78 may update this Privacy Policy from time to time to reflect changes in platform features, applicable legal requirements or our data handling practices. When material changes are made, we will update the "Last Updated" date at the top of this page.

Where changes are significant — for example, a new type of data collection or a new sharing arrangement — z78 will notify registered players through the platform notification system or by email before the change takes effect. For minor updates such as clarifications or formatting corrections, we may update the policy without separate notification.

Your continued use of z78 after a policy update is posted constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you may request account closure at any time.

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14. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how z78 has handled your personal information, you can reach our support team using the details below. Please include your registered username in any data-related enquiry to help us locate your records efficiently.

For responsible gaming support, including self-exclusion and deposit limit requests, visit /responsible-gaming. For general platform queries, our FAQ page covers the most common questions from Pakistani players.